Shipping Policy
Where your order goes, and exactly when to expect it.
This page lays out, in plain terms, how Polar Hair Co Inc packs, ships, and delivers every bottle of Instant Dye Shampoo — our cut-off times, our real transit windows, what happens if a delivery goes wrong, and who to call if it does. Nothing here is an estimate we hope to hit; it’s what we actually commit to.
How your order actually gets to you
Every order follows the same four stages, in this order, from the moment you check out to the moment the box lands on your porch.
Order placed and confirmed
You’ll get an order confirmation email the moment your payment clears. Our daily order cut-off is 2:00 PM Central Time, Monday through Friday. Orders placed before cut-off begin processing the same business day; orders placed after cut-off, or on a weekend or holiday, begin processing the following business day.
Packed and quality-checked
Processing takes 1–2 business days. During this window our team confirms your shade selection, checks the bottle seal, and packs your order at our fulfillment location in Houston, Texas.
Handed to the carrier
Once your package leaves our facility, you’ll receive a dispatch email with a working tracking link. From this point, delivery is handled by our shipping carrier partners.
Delivered to your address
Standard shipments arrive in 5–7 business days of transit after dispatch; Express shipments arrive in 2–3 business days of transit. Add processing time to get your full door-to-door estimate — see the table below.
Shipping methods, costs, and delivery windows
We currently offer two shipping speeds on every order of Instant Dye Shampoo. The cost and estimated delivery window are always shown again at checkout, before you enter payment details.
| Method | Shipping Cost | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| Standard ShippingAll orders, any quantity | Free | 5–7 business days | 6–9 business days from order date |
| Express ShippingAvailable at checkout | free | 2–3 business days | 3–5 business days from order date |
“Business days” means Monday–Friday
Every timeframe on this page — processing, transit, and delivery — counts business days only. Weekends and U.S. federal holidays don’t count toward processing or transit, and our order cut-off and support hours run on Central Time (Houston, Texas), not your local time zone.
Planning around your color day: If you’re coloring for a specific date — a wedding, an interview, a trip — we recommend ordering with at least 10–12 days of buffer. That covers Standard transit plus the 24-hour patch test we recommend before every first application, so you’re never rushing a fresh dye job the morning of.
Where we ship, and how you follow your package
United States only
We currently ship Instant Dye Shampoo to residential and commercial street addresses across all 50 U.S. states. We do not ship to U.S. territories, APO/FPO/DPO military addresses, P.O. Boxes, or any address outside the United States at this time.
Order tracking
Every order ships with carrier tracking. Your dispatch email includes a tracking number and a direct link to the carrier’s tracking page, so you always know where your bottle is without needing to contact us first.
One package, one order
Because we sell a single product line, every order — whether it’s one bottle or three — ships together in a single, discreetly labeled package. There are no split shipments or partial deliveries to track.
Order changes, delays, and delivery issues
Most orders arrive exactly as expected. When they don’t, here is exactly what we do and what we ask of you.
Cancelling or changing an order
Because processing begins quickly, we can only cancel or change an order (shade, address, or quantity) before it enters packing. Email help@polarhairofficial.com or call +1 302-567-1008 as soon as possible after checkout. Once a tracking number has been issued, the order is with the carrier and can no longer be cancelled, changed, or redirected in transit.
Weather, holidays, and carrier delays
Severe weather, national holidays, and regional carrier disruptions occasionally push transit past the windows above. We monitor tracking for stalled shipments and will proactively email you if we see a delay flagged on our end — you’re welcome to reach out any time in the meantime.
Tracking shows “delivered” but it isn’t there
First, check other doors, mailrooms, and with neighbors — carriers occasionally mark a package delivered a few hours before it physically arrives. If it’s genuinely missing after 24 hours, email us with your order number and we’ll open a trace with the carrier and follow it through to resolution.
Wrong address or a failed delivery attempt
Please double-check your shipping address at checkout — once a package is handed to the carrier, we cannot redirect it mid-route. If a package is returned to us as undeliverable because of an incorrect address or a missed delivery window, we’ll email you to arrange reshipment; a new shipping charge applies to cover the second delivery attempt.
Damaged or incorrect items: If your bottle arrives damaged, leaking, or the wrong shade, email help@polarhairofficial.com within 14 days of delivery with photos of the product, the packaging, and the shipping label. We’ll replace it or refund it under our Return & Refund Policy — you will never be asked to ship a damaged bottle back at your own expense before we resolve it.
What U.S. law guarantees about how we ship to you
Honest shipping commitments
Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, we ship within the timeframe stated at checkout, or we tell you about a delay and give you the option to cancel for a full refund if we can’t meet it. We do not advertise delivery windows we don’t intend to keep.
Truthful shipping claims
Under Section 5 of the FTC Act and the Texas Deceptive Trade Practices–Consumer Protection Act, every shipping claim on this page and at checkout — cut-off time, processing time, transit time, and cost — reflects what we actually do, not an optimistic marketing estimate.
This Shipping Policy works alongside our Return & Refund Policy, Terms of Service, and Privacy Policy. If anything here ever seems to conflict with those pages, or you simply want it explained in plain language over the phone, our support team will walk through it with you directly.
The company behind every shipment
Polar Hair Co Inc — registered in Texas, USA
- Legal business name
- Polar Hair Co Inc
- Doing business as
- Polar Hair Official
- State registration (Texas SOS)
- File No. 806556168
- Ships from
- Houston, Texas, USA
- Order cut-off
- 2:00 PM Central Time, Mon–Fri
- Support hours
- Mon–Fri, 10:00 AM–6:00 PM CT
Full contractual terms for every order are published in our Terms of Service. Questions about a specific order are always fastest to resolve directly with our support team below.
Questions about your shipment? Talk to a real person.
| Monday – Friday | 10:00 AM – 6:00 PM |
| Saturday – Sunday | Closed |
All of our policies, in one place
Last updated and effective: July 22, 2026 — Polar Hair Co Inc, 17350 State Hwy 249, Ste 220 #35408, Houston, TX 77064, USA. Texas SOS File No. 806556168.
